All Deluxis items are made on-demand meaning a limited quantity is stocked.
Therefore, from the date you order, we aim to have each piece ordered and made within 1-8 working days. Items which are on PRE-ORDER, will have a 2 to 3-week waiting period before being dispatched. After these processing times are over, delivery times are the following:
- UK: 3-5 working days (sent as Royal Mail 1st class signed for)
- EU: 3-7 working days (sent as Royal Mail 1st class tracked & signed)
- International delivery service: 5-10 working days (sent as Royal Mail 1st class tracked & signed)
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Deluxis we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
Please note that the information provided is an estimate time frame, during busy periods, these times may change. You can keep updated with an order by emailing us on sales.deluxisofficoial@gmail.com or by DM on our instagram @deluxis_official
MISSED DELIVERIES
As all items are sent with a form of tracking, if you miss an order sent from us, please use the tracking provided to keep up to date with your parcel. If your delivery is missed, it is up to you to pick up your delivery in time before the delivery company have it sent back to us. Each delivery company have different waiting times, so please keep this in mind. If in the unfortunate event happens that your order is sent back to us, an additional shipping fee will be added to resend the items.
LOST DELIVERIES
If you haven’t received your order within the estimated time, please do contact us as quick as possible so we can help locate the parcel for you. We cannot be held responsible for any incorrect addresses or details which are given to us. If however, the mistake happens on our own behalf, we will cover the cost of any reshipping or refund.
RETURNS
Sometimes the fit isn’t right, so here at Deluxis we’re happy to accept returns on any garment that is unworn, unwashed and with no damages. Please note that we are not offering refunds, instead, we will issue credit to the value of the item returned, to be spent in our online store.
It’s important to note that shipping costs are not covered by Deluxis when sent back, so we suggest using your local post office for the best service and tracking ID.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
EXCHANGES
Sometimes the fit isn’t right, so here at Deluxis we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered by Deluxis when sent back.
